The AI Revolution in Customer-Facing Roles: Where Do We Go From Here?
As Forrester concluded in their 2024 Predictions report: "Organizations that delay AI implementation in customer-facing functions will face a 30% revenue growth gap compared to…
Making “Remote Work” Work For You And Those Around You: Lessons Learned Six Weeks In
Most of us non-essential workers have now been in lock down for nearly two months. Our habits are slowly changing and we are beginning to accept this new reality that…
Finding Your Rhythm: Discipline In The Midst Of Chaos and Uncertainty
The last few months have been unlike anything we’ve ever seen, the likes of which most of us have never experienced in our lifetime. Our routine lives that we perhaps…
Long Live Citrix Virtual Apps and Desktops – Key Highlights from Citrix Synergy 2019!
This year was my 9th year attending Citrix Synergy, but somehow the feeling never gets old. Its always great to meet colleagues, friends from the community, customers and others and…
Citrix Workspace: Addressing The Security Conundrum [Session Recorded at Citrix Synergy 2019 in Atlanta, Georgia]
Scott Lane and I had the privilege to lead a session at Citrix Synergy this year around the security benefits of Citrix Workspace. When most people think about the Citrix…
Synergy 2019 Breakout Sessions That You Don’t Wanna Miss!
Every year, I try to compile a list of sessions that I highly recommend. This year, I’m a bit late, but better late than never. So here goes: SYN101: Citrix…
Key Takeaways from Citrix Synergy 2018 Announcements That Did Not Make The Keynote
Just like many of you, I had the pleasure of attending another awesome Citrix Synergy last week in Anaheim. Had the chance to meet many of the community members, customers…
Citrix Synergy 2018 – Breakout sessions you do not want to miss!
Every year, I publish a list of my recommended Citrix Synergy breakout sessions. A number of people asked me if I had put one together this year and while its…
I’ll Make It Up To You (Imagine Dragons Cover)
Great to finally spend a Friday night making music after what seems like forever. This is a song from the album “Evolve” by Imagine Dragons. As always I have added…
Sites vs Zones in XenApp/XenDesktop 7.x – Design Considerations When Choosing Between The Two
Zones, a key design element that administrators and architects have learned to love in XenApp 6.5 was reintroduced in Xenapp and XenDesktop 7.7 FMA architecture. Prior to 7.7, building multiple…
Which Sessions Should I Attend at Citrix Synergy 2017? A Q&A approach!
Over the last couple of years I have been compiling a list of recommended synergy sessions that I encourage my customers to attend. Since most attendees come with different objectives,…