As Forrester concluded in their 2024 Predictions report: “Organizations that delay AI implementation in customer-facing functions will face a 30% revenue growth gap compared to AI leaders within 36 months – a deficit from which most will never recover.”
The teams I lead have already begun this transformation journey. We are trying to reimagine our processes from the ground up, and developing the skills that will define the next generation of customer advisors.
2024 has been an exceptionally challenging year for our family. My father has battled Parkinson’s disease for over two decades, and this year, complications arose that affected his well-being. I cherish the ten days I spent with him in the hospital, reflecting on my upbringing. As a father to two young girls, I’ve gained profound…
Cricket is a religion in India that over a billion people follow, and I am no exception. Yesterday, cricket fans around the world witnessed something truly historic, with India defeating the hosts, Australia in a 4 game test series. This is just the second time India has ever won a test series in Australia and…
I’ve always been one who likes to write things down in order to grasp what is being shared. I’m always scribbling, whether it be meetings, reading a book, watching a webinar etc. However, I’ve always had two issues related to note taking. First, its always hard to find information when I most need it. Second,…
I was recently interviewed by my peer Sara Baker on a podcast as part of “Career Month” at Citrix. The topic of the conversation was Personal brand and how it can lead to career success. We covered a lot of topics including what defines your brand, building a brand, importance of social selling, the do’s…
Every year, I try to compile a list of sessions that I highly recommend. This year, I’m a bit late, but better late than never. So here goes: SYN101: Citrix Virtual Assistant and Productivity Analytics (Kedarnath Poduri, Omar ElNaggar) SYN145: Privacy, security, data and trust: a look at the future of data risk management (Steve…
Application layering has been a hot topic in the End User Computing space, specially the last 24 months or so. Layering allows you to decouple applications or groups of applications form the underlying operating system thereby enabling you to manage them indepedently. There are quite a few players in this space including AppVolumes by VMware…